Oak Wallboard Display
Oak ACD Manager
Oak ACD Manager allows you to have a full wallboard display to show the call activity within your business. With a fully customizable live presentation screen and multiple desktop layouts you can see the information you want and display it in the most suitable way for your business. This layout can then be displayed onto a standard PC screen or onto a large plasma display - then all of the results can be reported on using the inbuilt reporting tools.
Fully Configurable Wallboard Display
Users can add and configure wallboard displays to meet their exact needs. Statistic panels, agent status panels, scrolling news tickers and indicator panels can be dropped on and placed anywhere within the wallboard layout.
A Comprehensive set of Available Statistics
Calls waiting, longest waiting caller, average wait time, agents busy and lost calls are some of the many statistics ACD manager can provide.
Configurable Statistic Panels
Give users the ability to configure up to 4 statistics on a roll over basis on each statistic panel. Configure colours and fonts on an individual basis and set statistic panels to change colour when certain conditions are met.
Configurable Status Lists
Show current agent status including the CLI and call duration of the caller they are currently connected to. View all calls that are waiting to be answered including the time they have been waiting for.
Wizard Driven Layouts
Wizards can be used to assist end users design many common layouts.
Comprehensive Range of Reports
A range of ACD Group and Agent reports are available providing data and graphical analysis.
Report Designer
Custom reports can be designed using the stylish and elegant report designer. Both the styling and the data can be modified giving limitless flexibility.
Powerful Alarming Capabilities
A condition engine is provided with on screen and email alerting options to highlight when specific conditions are met. Know when your queues are too busy or when you have no agents available.