IP Office - Sample Solution

Sample Solution

A growing provider of investment services with a number of branch offices wants a common communications solution to serve all locations with centralized messaging, administration and routing of inter-office communications over an IP network. An IP Office solution is deployed at each location, with one voicemail server at one location meeting the needs of all offices. Employees take advantage of one-touch dialing for inter-office extensions and a common directory and speed dial list serving all offices. IP telephony is used for inter-branch calls. The consolidation of trunk lines for external calls delivers significant cost savings. After the office closes, IP Office messaging applications automate call handling to provide continuous customer service. Employees can work remotely and get secure remote access and full functionality at their home offices.

Advantages the IP Office Provide

• Works as both a traditional and IP-based system, with PBX or key system functionality.

• Simple voicemail/auto attendant and contact center capabilities, included free of charge, deliver a complete all-in-one
communications solution.

• Support for a variety of endpoints, including the affordable 5600-series IP and 5400-series digital phones.

• When networked with other IP Office systems and Avaya Communication Manager, users enjoy feature transparency, common directory and messaging with all system users.

Benifits Overview