Oak Call Management

Oak Call Management is the most cost effective business system that any company can buy today. Through cost savings on telephone calls, improved customer service, and more effective telephone usage aioffice can show return on investment within three months.

Oak call management software, aioffice has a host of features that enable the customer to get the most from their telephone system, to continually improve customer service, to keep call and telephone costs under control and to maximise the efficiency of telephone usage throughout the organisation. aioffice allows for the automation of most tasks thus minimising the management overhead but maximising its effective usage in every organisation.

Report customisation & automatic delivery

A full range of selection and sort criteria are available
for each report, allowing the user to tailor reports to corporate or individual needs. Once configured a report can be set to run automatically at predefined intervals and delivered to each user by email.

Management Features

1. Modern and intuitive user interface

2. Remote access using the user friendly web interface with standalone web server for simple installation.

3. Comprehensive range of reports including Cost, Response, Traffic, and Account Codes in PDF, HTML, CSV and print formats.

4. Large range of selection criteria to allow reports to be customised to meet individual or corporate needs.

5. Powerful report scheduler that allows the automated delivery of reports by email to selected users.

6. Real time monitor that displays calls in itemised and graphical format.

7. Exceptional calls alarm system identifies and sends notification via screen popup, email or SMS to highlight call*.

8. Collection of CILE/SMDR information by IP across your LAN, serial connection to traditional switches, by CSV import or by ODBC connection to a switch call database.

9. Full range of Carrier Costing Tables with regular updates.

10. All reports can be previewed on screen with zoom and page search facilities allowing a quick review of the largest of reports.

11. Each extension can be named and placed into Departments/Groups.

12. Groups can then become part of other Groups to create a Group.

13. Hierarchy. Reports can then be chosen which use the Group Hierarchy to present Summary or Itemised Call information.

14. Account Reports allow for Call Cost Uplift and Professional Charges.

15. Full Help Desk support, with the option of 24-hour cover on request.

16. Full installation package included.

17. Compatible with Windows XP Pro, Windows 2000, 2003 and Vista.